Dedicated and results-driven Health Insurance Retention Specialist with 7 years of experience in customer service, policy retention, and client relationship management. Skilled in analyzing customer concerns, providing tailored solutions, and ensuring high retention rates. Strong communicator with expertise in healthcare plans, policy renewals, and problem resolution.
Skills
•Policy Retention & Renewals
•Customer Relationship Management
•Healthcare Insurance Knowledge (HMO, PPO, Medicaid, Medicare, etc.)
•Conflict Resolution & Problem-Solving
•Call Center & Customer Support
•Compliance & Regulatory Adherence
•Data Analysis & Reporting
•Communication & Negotiation